I have been in the SaaS business for almost 25 years (before we called it SaaS) and have built many Client Success functions during that time. Never have I come across a company that so thoughtfully, consistently (and gracefully) delivers on the intention behind the concept of "client success" as Elastic Path.

Frank Ricciardi CEO, Maavee

Elastic path customer success works with you

When you win, we win.

Our customer success team is an extension of each of our customer's teams. We work closely with you from day one and beyond; delivering on the experience and representing Elastic Path as a whole.

A Trusted Ally

We are your liaison to the technical and delivery support experts on our Global Services and Product teams. The process from discovery to launch is never a straight line, but we’re here to guide you.

trusted ally from implementation to launch

Commerce Experts

Our team has walked in your shoes as merchandisers and buyers. They go the extra mile to manage your project and set the stage for consistent communication both during, and well after you go live.

Organized, Friendly, and Data-Centric Partners

Are you meeting your KPIs? Is your project on track? What’s next on your roadmap? We ensure metrics are in place across any project and our support extends beyond the traditional project life cycle.

Meet the team that’s with you every step of the way.

There will be many milestones along the way, and inevitably hurdles to overcome. We’re here to connect you with the right people to address issues as they arise, and ensure you meet your deadlines.

Meet The Team